Troubleshooting Common Issues

Here are solutions to the most frequently reported issues. If your problem isn't listed here, contact support at support@krokanti.com.

I Can't Log In

If you signed up with Google: Click "Continue with Google" — don't try to use email/password unless you set a password separately.

If you forgot your password:

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email and click Submit
4. Check your inbox (including spam folder)
5. Click the reset link within 1 hour

If your account was created via invitation: The invitation goes to a specific email address. Make sure you're signing in with that exact address.

If you see "email not verified": Check your inbox for the verification email sent at signup. Check your spam folder. You can request a new verification email from the login page.

My Tasks Aren't Showing Up

Check the active project: Tasks belong to specific projects. Make sure you're viewing the right project in the sidebar.

Check for archived tasks: Archived tasks don't show in the main view. If you archived a task by mistake, you can unarchive it from the task detail panel.

Check the filter/search: If a filter is active, only matching tasks are shown. Clear all filters with the × button.

Wait for sync: If you're on a slow connection, tasks may take a few seconds to load. Pull down to refresh or reload the page.

Drag and Drop Isn't Working

On mobile: Drag-and-drop requires a 250ms long press before dragging. Hold your finger on the card until it "lifts", then drag.

On desktop: If dragging doesn't respond, try clicking away to deselect anything, then try again.

After reordering: Position changes are saved automatically. If a task snaps back to its original position, it may be a sync error — reload the page.

I'm Not Receiving Email Notifications

1. Check your spam/junk folder
2. Add hello@krokanti.com to your contacts or safe senders list
3. Check that your email address is verified (Settings → Profile)
4. Check that your account email is correct (Settings → Profile → Email)

The App Is Slow

Clear the cache: Hard-reload the page with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).

Try a different browser: If the issue is browser-specific, clear cookies and site data for tasks.krokanti.com.

Disable browser extensions: Some ad blockers or privacy extensions can interfere with the app. Try in a private/incognito window.

I Lost Access to a Space

If a team member removed you: Only the space owner or admin can reinvite you. Contact them directly.

If you left the space: You cannot re-join without a new invitation. Ask the space owner to invite you again.

If the space was deleted: Deleted spaces and their data cannot be recovered.

My Subscription Isn't Showing

After completing Stripe checkout, subscription activation can take up to 60 seconds. Reload the page and check Settings → Subscription.

If it still shows Free after 5 minutes, contact support with your order confirmation email.

Still Need Help?

Contact us at support@krokanti.com. Please include:

• Your account email
• A description of the issue
• Steps to reproduce it
• Screenshots if applicable

We typically respond within 24 hours on business days.